Return & Replacement Policy –

 

Vapes HyderabadLast Updated: January 2026At Vapes Hyderabad, we are committed to delivering 100% original and quality products. Due to the nature of our products, returns are limited, but we do offer replacements under specific conditions.

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1. Replacement Eligibility

We provide a replacement only if:

• You receive a defective product

• You receive a damaged item

• You receive a wrong product

• The product is found to be expired

 

2. Mandatory Unboxing Video (Important)

To be eligible for any replacement, you must provide:

👉 A clear, continuous unboxing video
👉 Showing the sealed package being opened from start to end
👉 The video must clearly show:

• Packaging condition

• Product inside

• Any defect or issue

⚠️ Without a proper unboxing video, we will not be able to process any replacement request.

 

3. Time Frame for Reporting Issues

• Issues must be reported within 24 hours of delivery

• After this period, we may not be able to accept replacement requests

 

4. Non-Returnable Conditions

We do not accept returns or replacements if:

• No unboxing video is provided

• The product has been used or tampered with

• The issue is reported after 24 hours

• Damage is caused by improper handling or usage

 

5. Replacement Process

Once your request is approved:

• Our team will verify the video and details

• If valid, a replacement will be arranged

• Delivery timelines may vary based on availability

 

6. Refund Policy

• We generally do not offer refunds

• In rare cases where replacement is not possible, a refund or alternative solution may be provided

 

7. Important Note

We ensure all products are checked before dispatch.
This policy is designed to protect both customers and our business from misuse.

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Unboxing video is mandatory for all replacement requests.